Frequently Asked Questions
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, along with secure checkout options available through Shopify.
Is my payment information secure?
Yes. All payments are processed through encrypted, PCI-compliant systems. Lordune never stores your payment details.
Can I modify or cancel my order after placing it?
We process orders quickly. If you need to make a change, contact us as soon as possible and we’ll do our best to help before your order ships.
Will I receive an order confirmation?
Yes. You’ll receive a confirmation email immediately after placing your order, along with tracking details once it ships.
Shipping & Delivery
Where do you ship?
We currently ship within the United States.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and the shipping method selected at checkout.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and order total.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information so you can follow your delivery in real time.
What if my package is delayed or lost?
If your order hasn’t arrived within the expected timeframe, please contact us and we’ll assist you.
Returns & Exchanges
What is your return policy?
We accept returns on eligible items within a specified return window, provided they are unworn, unused, and in original condition. Full details can be found on our Returns Policy page.
How do I start a return?
Contact our support team and we’ll guide you through the return process.
Do you offer exchanges?
If you need a different size or item, we’re happy to help arrange an exchange when possible.
Are there any items that can’t be returned?
Certain items, such as final sale or clearance products, may not be eligible for return. These will be clearly marked at purchase.
Products & Availability
Are your products authentic?
Yes. All products sold on Lordune are 100% authentic and carefully sourced.
Why don’t you carry every product from each brand?
We curate our collection intentionally, focusing on quality, versatility, and design rather than volume.
How do I know what size to order?
Each product page includes sizing guidance to help you choose confidently. If you’re between sizes, feel free to contact us for assistance.
Will you restock sold-out items?
Some items may be restocked depending on availability. You can sign up for notifications on product pages when restocks occur.
Lordune & Our Brand
What is Lordune?
Lordune is an online store offering a curated selection of products chosen for quality, style, and everyday use.
How is Lordune different from large retailers?
We focus on thoughtful curation and a streamlined shopping experience rather than overwhelming product volume.
Do you have a physical store?
At this time, Lordune operates exclusively online.
Support & Contact
How can I contact Lordune?
You can reach us by emailing infolordune@gmail.com. We aim to respond promptly during business hours.
What are your customer support hours?
Our support team is available Monday through Friday during standard business hours.
I have another question—what should I do?
If you don’t see your question answered here, don’t hesitate to reach out. We’re happy to help.
Trust & Confidence
Is Lordune a legitimate store?
Yes. Lordune is a legitimate online retailer committed to secure checkout, clear policies, and responsive customer support.
Why should I trust Lordune with my purchase?
We prioritize transparency, product quality, secure payments, and a smooth shopping experience from start to finish.